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Before you call

There are some things you would like to do to Cox to discuss your hand as easily as possible to make your call. We recommend that you have the following things before you dial.

Your account number: Cox Sign in to My Account and you can reach Cox Communications with your account number, resources, and other ways. Cox business clients can use their account information and services through the Cox My Account Business Resource Center.

If you have a bill recently, the account number is usually in the upper right-hand corner of the bill. To see a detailed description of your Cox bill with lots of useful videos and resources, visit Cox billing and account videos.

Can not get your account number? Ok, an assistant Cox can drag their information with a customer service representative, usually by phone number associated with the account.

The last four digits of your Social Security Number: You can be asked this question for the purposes of confirmation of your identity and to verify the permission to manage the account you are calling about.

Billing or service address: Looking to set-up or service transfers, it is useful to know the exact address you can properly assist.

Paper, pen or note-taking device: Keep something on hand so that you can quickly write confirmation number, name, and phone number.

Other ways to contact Cox
Cox offers lots of ways to connect online. Use the following resources to assist with Cox Customer Service, Technical Support, Bill Payment, and more.

Cox Support Center: Cox has been covered with a full range of tools to assist clients in their support center. Watch the video, use troubleshooting guide, and read resources to get help with service concerns, technical issues, bill payments, and more.


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